Superbaje's Terms and Conditions — Complete Guide

These Terms and Conditions ("Terms") constitute a legal agreement between the Superbaje platform ("we", "Superbaje") and the user ("you"). By accessing our services through the Superbaje website, mobile app, or any other channel, you are deemed to have automatically accepted these Terms.

Superbaje is a licensed online betting and gaming platform. We operate under applicable international regulatory authorities. These terms and conditions apply to all users accessing our services from Bangladesh.

Superbaje reserves the right to update these terms and conditions at any time without prior notice. Continued use of the platform following any changes will be considered acceptance of the updated terms. We recommend checking this page regularly.

You must be at least 18 years old to open an account on Superbaje. During registration, you are required to provide your full name, date of birth, mobile number, and email address. Superbaje reserves the right to immediately close any account where false or inaccurate information has been provided.

KYC (Know Your Customer) Verification

Superbaje may request identity verification at any time for security and compliance purposes. Verification typically requires one of the following documents:

• National ID Card (NID) — front and back photos
• Passport — photo of the bio data page
• Driving License — both sides
• Selfie — with a handwritten date visible

Withdrawal requests will not be processed until verification is complete. The verification period is typically 24–72 hours.

One Account Policy

Only one account is permitted per person. If multiple accounts are found belonging to the same individual, all accounts will be closed and all balances and winnings will be forfeited.

Superbaje currently accepts deposits via Mobile Pay, Nagad, Rocket, and bank transfer. The minimum deposit amount is ৳200 and the maximum per single transaction is ৳5,00,000.

Withdrawal Process

• Your account must be fully verified before any withdrawal can be processed
• Withdrawals are only available to the same payment method used for the deposit
• Minimum withdrawal amount ৳500
• Typically processed within 15 minutes to 24 hours
• Bonus-related withdrawals may require additional verification

Transaction Fees

Superbaje generally does not charge any fees on deposits. However, withdrawal transactions may be subject to payment gateway fees, which are borne by the user. Please contact support for specific rates.

The following rules apply to all Sports Betting and casino game participation on Superbaje:

Bet Acceptance

• Bets cannot be cancelled once confirmed
• If a bet is cancelled due to a technical issue before confirmation is received, the stake will be refunded
• If odds are displayed incorrectly, Superbaje reserves the right to recalculate or void bets at the correct odds
• Maximum payout limits are set individually for each market

In the event of a match cancellation or postponement

If a match does not start within the scheduled time or is abandoned midway, the full stake for that bet will be refunded. For accumulator bets, the cancelled event will be removed and the remaining odds will be recalculated accordingly.

Live Betting Rules

Due to internet latency, odds in live betting may update with a slight delay. Bets placed during this period may be accepted or voided at Superbaje's discretion. Where the cash out feature is available, its value is subject to real-time calculation.

Superbaje offers a variety of bonuses — welcome bonuses, reload bonuses, free bets, cashback, and loyalty rewards. Each bonus has its own terms, which are detailed on the bonus page.

Wagering Requirements

• Bonus funds cannot be withdrawn directly — they must be wagered a specified number of times
• Example: A ৳1,000 bonus with a 20x wagering requirement means ৳20,000 in bets must be placed
• Not all games contribute equally to bonus wagering — slots may contribute 100%, while table games may contribute as little as 10%
• Bonus validity is generally 30 days from the date of issue

Bonus Abuse

Superbaje takes a strict stance on bonus abuse. If multiple accounts on the same IP address, device, or payment method are found claiming bonuses, or if arbitrage betting or systematic exploitation is detected, the bonuses and any associated winnings will be voided.

The following activities are strictly prohibited on Superbaje to maintain a fair environment, and violations will be met with firm action:

• Creating or operating multiple accounts
• Concealing identity to exploit bonuses
• Using or selling another person's account
• Credit card chargeback abuse
• Placing bets using bots or automated software
• Exploiting game vulnerabilities or bugs
• Money laundering or use of illegal funds
• Fulfilling bonus wagering requirements through arbitrage betting

If such activity is detected: the account will be suspended immediately, all balances and pending winnings will be forfeited, and legal action may be taken if necessary.

Superbaje may suspend or permanently close an account without prior notice for any of the following reasons:

• Terms violation
• Fraud or Suspicious Activity
• Failure to complete KYC verification
• Order from a court or regulatory authority
• User's own self-exclusion request

Voluntary Account Closure

You may request to close your account at any time by contacting support. You will be given the opportunity to withdraw any verified balance before the account is closed. However, bonus funds or any funds that have not met the required conditions will not be refunded.

While Superbaje strives to ensure the highest level of reliability, our liability is limited in the following areas:

• Missed bets due to internet connectivity issues
• Delays or failures caused by third-party payment gateways
• Unexpected server downtime
• Negligence in protecting your own account information
• Financial losses from betting (losses incurred through play are a personal risk)

Superbaje is not liable under any circumstances for indirect, incidental, or consequential damages. Our maximum liability in any case shall not exceed the value of the specific transaction in question.

Superbaje believes entertainment is only healthy when it stays in control. We treat responsible gaming not as a rule, but as a core value.

Available Tools

• Deposit Limit: Set daily, weekly, or monthly limits
• Session Timer: Automatic logout after a set period of inactivity
• Reality Check: Displays session time and spending at regular intervals
• Cooling-Off: Temporary break from 24 hours up to 30 days
• Self-Exclusion: Option to permanently close your account

Feel like gaming is getting out of control? Contact support or Responsible Gaming View page.

Superbaje treats your personal information with the utmost care. We never sell your data to third parties. Your information is used solely for service operations, KYC verification, and compliance with legal obligations.

For more details, visit our Privacy Policy Please read it. It forms an integral part of these Terms.

Superbaje reserves the right to amend these Terms and Conditions at any time. For significant changes, users will be notified via their registered email or through an on-platform notification. Continued use of the service after any changes constitutes acceptance of the updated Terms.

For any questions or disputes regarding these Terms and Conditions, please contact us:

• Email: support@superbaje.bet
• Live Chat: Available on the platform 24/7
• Response Time: Usually within 2–4 hours

For dispute resolution, contact our support team first. If the matter is not resolved within 30 days, you have the right to appeal to our licensing authority. Disputes may be submitted in either English or Bangla.