Superbaje's Privacy Policy — Your data is safe with us

Superbaje places the highest priority on user privacy. This Privacy Policy ("Policy") clearly explains how Superbaje collects, stores, processes, and shares your personal information.

We believe privacy is a fundamental right. By creating an account or using our services on Superbaje, you agree to this privacy policy. This policy is part of our Terms & Conditionsan integral part of.

Superbaje follows international data protection standards. Our privacy policy is regularly reviewed and updated to ensure your information remains protected at all times.

Superbaje collects your information in several ways — directly from you, automatically as you use our services, and from third-party verification providers.

Voluntarily provided information

You provide information directly during registration, KYC verification, payments, or when contacting support. Without this information, access to certain services may be limited.

Automatically Collected Data

While you use the platform, our servers automatically log certain information — such as your IP address, browser type, page visit times, and click history. This is essential for maintaining security and service quality.

Superbaje uses your data only for specific, legitimate purposes. We follow a data minimization principle — collecting only what is necessary.

• Account management: For registration, login, password reset, and account security
• Identity Verification (KYC): To verify age and identity in compliance with legal obligations
• Payment Processing: To securely process deposits and withdrawals
• Fraud Prevention: To detect and block suspicious activity
• Responsible gaming: To identify unusual betting patterns and provide appropriate support
• Service improvement: For data analysis to improve the user experience
• Contact: For important updates, promotions (with your consent), and support
• Legal Compliance: To meet regulatory authority requirements

Superbaje does not sell your personal data. However, limited information may be shared with trusted service providers in specific circumstances:

When data is shared

• Payment Processors: To process transactions with Mobile Pay, Nagad, Rocket, or your bank
• KYC Provider: With authorized third parties for identity verification
• Cybersecurity Services: For fraud detection and prevention
• Legal authorities: When required by a court order or regulatory authority
• Business Transfer: You will be notified in advance in the event of a company merger or acquisition

All third parties we work with are required to uphold Superbaje's privacy standards and may not use your data for any other purpose.

Superbaje uses cookies on its website. Cookies are small text files stored in your browser that help improve the site's functionality.

Types of Cookies

• Essential Cookies: For login sessions and security purposes — these cannot be disabled
• Performance Cookies: Site speed and usage analysis — tools such as Google Analytics
• Preference Cookies: To remember your language, theme, and settings
• Marketing Cookies: To show relevant ads — only with your consent

Cookie Controls

You can block or delete cookies at any time through your browser settings. However, disabling essential cookies may affect certain site functionality. Go to the "Cookies and Site Data" section in the settings of Chrome, Firefox, or your preferred browser to make changes.

Superbaje employs industry-leading technical and organizational measures to protect your data:

• All data transfers secured with 256-bit SSL/TLS encryption
• Passwords are always stored hashed — no staff member can view your password
• Regular security audits and penetration testing
• Restricted staff access — only authorized personnel can view your data
• Two-factor authentication (2FA) available
• Automated suspicious activity alert system

As a Superbaje user, you have the following rights. To exercise any of them, email us at support@superbaje.bet.

Superbaje will respond to any rights request within 30 days. For complex cases, an additional 60 days may be required — you will be notified in advance if that is the case.

Superbaje does not retain any data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: For the duration of account activity and up to 5 years after closure
• Transaction Records: Typically 7 years as required by financial regulations
• KYC Documents: Up to 5 years after account closure
• Cookie data: Session cookies — expire when the browser is closed; persistent cookies — last 12 months
• Support Contact: Up to 2 years after resolution

Once the retention period ends, data is securely deleted or anonymized so that individuals can no longer be identified.

Superbaje's services are intended for users aged 18 and above only. We do not knowingly collect personal data from minors.

If we become aware that an account has been created by someone under the age of 18, that account will be closed immediately and all associated data will be deleted. If you have any information regarding this, please contact us at support@superbaje.bet.

Superbaje may update this Privacy Policy from time to time. For significant changes, a clear notification will be sent to your registered email or displayed on the platform. The date of the latest update will appear at the top of the page under "Last Updated".

For any privacy-related questions, requests, or complaints, please get in touch with us:

• Email: support@superbaje.bet
• Live Chat: Available on the platform 24/7
• Response Time: Typically within 24–48 hours

We will respond in writing to any privacy complaint within 30 days. If you are not satisfied with the resolution, you have the right to appeal to our licensing authority.